1. Cancellation by the customer (before the product is shipped)

You may cancel your order within 30 minutes of placing it, with or without giving any reason.

Also, if you wish to cancel your order more than 30 minutes after placing it, please check the following conditions.

Supported conditions

In principle, we accept cancellations before the product is shipped.

*We may not be able to accept your request due to circumstances.

Cancellations via email will only be accepted during business hours.

Refund amount

We will refund the full amount you paid.

2. Refunds due to customer convenience

We will provide a refund if the following conditions are met:

Supported conditions

We will only deal with products that have been returned to us due to an unknown address or an extended absence.

Deadline for response

There is no deadline for response.

Refund amount

[Japan Post (Yu-Pack, etc.)]
We will refund you the amount minus shipping costs.

[Sagawa Express and other courier services]
We will refund the amount minus the round-trip shipping fee. We do not accept requests for reshipment.

Return Shipping Fee

Customer's responsibility

remarks

*Customer's reasons include all cases except for initial defects or product malfunctions.

3. Exchange due to customer's convenience

We do not accept exchanges due to customer convenience.

4. Refunds due to product defects

We will refund you if the following conditions are met:

Supported conditions

As a general rule, we will only respond to returns if the product is unopened and you contact us by phone or email within the response period.

Available period

If you contact us within one week of receiving the product

Refund amount

Full product price

Return Shipping Fee

others

remarks

Please let us know by phone or email that you would like a refund.

5. Exchange due to product defects

We will exchange products if the following conditions are met:

Supported conditions

As a general rule, we will only respond to returns if the product is unopened and you contact us by phone or email within the response period.

Available period

If you contact us within one week of receiving the product

Return Shipping Fee

Our company will bear the cost

Re-shipment fee

Our company will bear the cost

remarks

In some cases, we may be unable to accommodate an exchange, such as if we are unable to arrange for the same product. In such cases, we will refund your money.

others

• Please note that we will only accept exchanges for products that have been damaged or soiled during delivery, have defects or malfunctions (initial defects), or are incorrectly shipped if you contact us within one week of receiving the product. We will respond immediately after reviewing the details of your report, such as exchanging the product for the same product at our expense or sending the defective parts free of charge.
• Please open the package as soon as possible after receiving the product and check the condition of the product. If there is a defect, we may ask you to send us details (photos) by email.

*Please note that if an exchange is possible, a return (refund) will not be possible.

• Please note that we do not accept returns for reasons other than initial product defects, such as "The color was different from what I expected," "The size didn't fit," or "I suddenly no longer need it."
• Please note that we cannot accept returns or exchanges for used products.
• Regarding refunds, we will transfer the money to your payment source within 5 business days after receiving the returned product.