If you have any problems with the product within 7 days of receiving it, please contact our customer service.

・Delivery will be handled by Sagawa Express.
・Free shipping on all laser products!

・It will take about 5 to 10 days for your order to arrive. There may be some delays due to weather, customs clearance, etc.
・We aim to ship within 24 hours of confirming your order (or confirming your payment in the case of prepayment). If there is any delay in shipping, we will inform you by email.
As a general rule, orders placed on weekends and holidays will be processed after the holidays.

From the SHOP:

If you have any questions or concerns, please feel free to contact us.
As a general rule, we respond to emails and inquiries from customers within one business day.
If you have not received the email, please contact us again.
When placing an order, please make sure that your email settings allow you to receive emails from "yoler.jp@yolerhome.com".
You may not be able to receive important emails, such as shipping and payment information.

inquiry:

yoler.jp@yolerhome.com
Opening hours 07:00－22:00
For inquiries outside business hours, we will respond on the next business day.
[Business hours] Weekdays 07:00-22:00
[Closed] Saturdays, Sundays, and holidays

Up to 2000 yen off coupons available

Campaign Overview

Contact: yoler.jp@yolerhome.com

Product Shipping Fee Table

(If you wish to cancel your order, please contact us before the product is shipped.)

Delivery time

• Orders placed by 4pm in Japan will be delivered within 7 business days. Orders from other countries will receive their products within 2-4 weeks.
• Depending on the product inventory status and the time of order, items may be shipped on the same day or the next day (excluding Saturdays, Sundays, and company-designated holidays).
• Delivery may be delayed due to circumstances (system or equipment related, long holidays, weather conditions, etc.) In the event of a delay, we will notify you by email.
• For pre-order items, this will be stated on each product page.
• Please note that we may not be able to deliver to remote islands or certain regions as requested.

*Delivery may be earlier or later than stated due to weather or other circumstances.

*For some mountainous areas and some areas of Hokkaido, Tohoku, Kanto, Kyushu, and Okinawa main island, it may take 1 to 6 business days to deliver.

About COD fees

Please note that cash on delivery is not available.

Changing your delivery address

We cannot change the delivery address after the product has been shipped, so if you wish to make a change, we recommend that you contact us as soon as possible.

About delivery companies and delivery date/time specifications

Please note that you cannot specify the delivery company or delivery date and time.

Shipping Areas 

Please note that we are unable to ship products overseas using international shipping agents, etc.

I found an item that says "Delivery completed" but never arrived

• Please check the delivery location, such as a post box, delivery box, entrance, gas meter box, garage, bicycle basket, or building reception desk.
• Please check to see if any of your family members or housemates have received the package. The delivery company may have handed it over to them.
• Please check that the shipping address is correct. If the address is incorrect, we may have sent the item to the wrong address. Please check your order history again.
• If you have checked the above and still have not received your item, please contact the delivery company.